Warranty and Returns
Warranty and Returns
Procedure for returning food products
Quality Guarantee
We guarantee that all products offered in our online store meet the quality and safety requirements established by Russian legislation.
The seller is liable for defects in the goods, if it is established that they arose through no fault of the buyer, for example, due to a violation of storage or transportation conditions on the buyer's side.
Return and Exchange of Food Products
Products of proper quality
In accordance with Russian Government Decree No. 55, food products of proper quality are not subject to return or exchange if they have no defects.
This is due to the specific nature of food products, their shelf life, and sanitary safety requirements.
Products of improper quality
If the buyer discovers defects in the goods (for example, damaged packaging, an expired shelf life, or product spoilage), they have the right to:
- request an exchange of the item for a similar one;
- request a refund.
Procedure:
- Contact us by phone or via the feedback form listed on the site.
- Provide a photo or video confirming the improper quality of the item.
- Keep the item in its original packaging until the return is completed.
Exchange or return is carried out within 7 days of the request
If an examination is required, the timeframe may be extended to 20 days
Refunds
Refund timeframes depend on the payment method:
This payment method is currently unavailable
We apologize for the inconvenience!
The refund to the card is processed immediately after the request is handled
Refund to the electronic account within 10 calendar days
Return application
To download the application form, click the button:
Refund applicationThe application must include the following details:
- order number
- reason for the return
- your request
- Check the integrity of the packaging and the shelf life of the item upon receiving your order.
- Once the order has been handed over to the buyer, claims about appearance and completeness are not accepted, except in cases where the defects could not have been detected at the time of receipt.
- When refunding money, the online store does not reimburse the bank's or payment system's commission.
